With the ongoing rise of digital services, an inspiring service experience online is also becoming increasingly important. This is especially true for web stores, since the goal of every customer journey here is to check out with a digital shopping cart that is as full as possible. Today's online customer service must therefore be able to do everything that is also possible in direct contact - from making an appointment online to providing comprehensive advice on the products or services on offer via live chats, co-browsing and video chat, right through to digital contract signing.
With the Smartstore Order Management System (SOMS) it is extremely easy to network with partners, exchange product information and make it available to others. SOMS helps companies with multiple brands, locations, stores, warehouses, etc. to create seamless cross-channel experiences, optimize fulfillment processes and meet customer needs. The successful concept for successful networking.
The B2B Plugin Shopping Cart Approvals allows to implement approval processes for procurement workflows, by assigning procurement managers and buyers, in Smartstore.
Assigned buyers must request shopping cart approvals from their procurement managers when the cart total exceeds the maximum purchase value set for that buyer.
Digitization/digitalization and data maintenance represent today a particular challenge for manufacturers and retailers/merchants who want to achieve long-lasting success in the online realm. Safe and effective networking of product data plays in this context a particularly important role in both B2B and B2C markets.