12 September, 2022
Guest article: Inspire customers with a secure and personalised shopping experience
With the ongoing rise of digital services, an inspiring service experience online is also becoming increasingly important. This is especially true for web stores, since the goal of every customer journey here is to check out with a digital shopping cart that is as full as possible. Today's online customer service must therefore be able to do everything that is also possible in direct contact - from making an appointment online to providing comprehensive advice on the products or services on offer via live chats, co-browsing and video chat, right through to digital contract signing.