Smartstore Blog

With the ongoing rise of digital services, an inspiring service experience online is also becoming increasingly important. This is especially true for web stores, since the goal of every customer journey here is to check out with a digital shopping cart that is as full as possible. Today's online customer service must therefore be able to do everything that is also possible in direct contact - from making an appointment online to providing comprehensive advice on the products or services on offer via live chats, co-browsing and video chat, right through to digital contract signing.

From the chaos of daily changing website technology to the software solution that meets European data protection requirements on a daily basis without time-consumption.

Augmented reality (AR) refers to an extension of reality through technical devices such as smartphones. This principle refers to sensory enhancements of the user and especially to those of vision. The possibilities range from texts, videos and graphics to 3D animations, which are superimposed on an image of reality.

The world of mobile messaging is broadly based. Adapted to country, continent and target group, people use SMS, WhatsApp, Viber, Facebook Messenger, voice messages, chatbots or rich communication services, for example. The fact is: Messaging services can be used for a wide variety of use cases across all industries.

Think of visual search as of text search where the search entry is not a text-string but an image. The visual search query answers the question: Given the content in an image, what are the most similar products or data in my database?

Operations experience management may be a new term, but what it refers to is not new. In a nutshell, customer experience is everything that happens after a customer checks out from an online store. Think purchase confirmations, shipping notifications, and emails about successful delivery.

As both B2B and B2C companies prepare for the coming growth of e-commerce, they must develop new strategies for their supply chains to avoid falling behind.

ReadyConnect plug-in for SmartStore allows websites to easily integrate with ReadySignOn following the same OpenID Connect standard, which means a website currently using Google Sign-In would also be able to use the ReadySignOn or QuickSignOn app to authenticate its users without the need of a password.

Automatic address verification is used for companies that want to verify addresses. For example, this is useful when a user creates an account and specifies a shipping address.

Offer your customers the payment system they're used to from their other purchases. Amazon Pay can help you attract new customers and increase sales. Customers simply log in to your Smartstore with their Amazon login and order with payment and shipping details from their Amazon account.