The SmartStore AG has announced the integration of a new package tracking service from PayPal into version 6 of its e-commerce platform. This enhancement allows merchants to automatically synchronize the shipping status of orders with PayPal, improving both transparency and communication with customers. The integration aims to reduce the manual effort required for shipping inquiries, leading to time and cost savings for shop operators.
The key benefits of the new feature include real-time information on shipping status, automated resolution of shipping conflicts, and faster access to funds in disputed transactions. Additionally, the integration reduces the costs associated with shipping inquiries and complaints while enhancing the post-purchase customer experience. According to PayPal, using tracking services can reduce the number of buyer protection claims for undelivered items by up to 80 percent.
For the detailed PayPal article, where you can learn more about tracking with PayPal.
For consumers, the integration means they will soon receive live updates and real-time notifications on the shipping status directly in the PayPal app, making it easier to track orders. We at Smartstore expect it to provide significant added value to users and further enhance the efficiency and customer satisfaction in online shops.