Platinum Support in Premium Flat incl.

Rapid, reliable response times

Professional support by the manufacturer

Maintenance contracts

A fault or breakdown of your e-commerce platform means not only a possible loss of revenue but also stress. To minimize potential risk, choose a maintenance contract for your Smartstore e-commerce system and get access to professional manufacturer support and the latest updates.

Silver Support

Cost-effective support with all basic services and update supply

  • Initial installation
  • Access to updates
  • Online-Helpdesk | Ticketing
  • 24 h response guarantee
  • Liability & Warranty

Gold Support

Extended support with rapid response time and update service
  • Silver Support
  • 8 h response guarantee
  • Update service by manufacturer
  • Liability & Warranty

Platinum Support

Premium support for business critical applications with personal guidance
  • Gold Support
  • Phone support
  • Emergency Support
  • Support for in-house developments
  • Developer support by e-mail
  • 4 h response guarantee

Maximum support

You can easily cover your individual support needs with one of our three maintenance contracts. All maintenance contracts can be combined with any Smartstore Edition. So you can be sure to get the best support for your edition. Whether you are a developer, agency or end user, the Smartstore Service Packages offer the best solution for you.

Ready to get started?

Contact us or try Smartstore for free.