A recent decision by the Higher Regional Court of Düsseldorf confirms an injunction against fake customer reviews and tightens the liability rules for companies. A current article by LHR Rechtsanwälte summarizes the most important points:
- False reviews as a breach of competition law
- Court confirms injunction against fake customer reviews
- Companies are liable for published reviews, even if they originate from third parties
The court emphasizes the importance of consumer protection and refers to existing laws that are intended to protect consumers from misleading or unverified reviews. Companies are expected to ensure the authenticity of reviews and, in case of doubt, to make it clear whether a review has taken place.
This decision should prompt companies to rethink their processes for dealing with customer reviews and take appropriate measures to minimize the risk of liability claims.