Klarna is a widely used payment method that offers customers flexible payment options and thus improves the shopping experience. Integrated with Smartstore, merchants can offer their customers the option of paying for their purchases immediately, buying on account or paying in installments.
Payment options from Klarna
Customers can purchase their order on Klarna invoice and pay later. This option offers a payment term of up to 14 days, while merchants receive the money immediately from Klarna. This method is particularly popular in Germany and Austria as it offers customers flexibility and security.
Klarna invoice purchase works as follows:
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During the payment process in the online store, the customer selects "Purchase on account with Klarna" as the payment method.
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They only need to enter a few details such as their name, email address and delivery address to complete the purchase.
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The goods are sent by post. The invoice is sent either together with the goods or separately by email.
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As a rule, the customer has 30 days from the invoice date to pay the invoice.
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Payment is only made once the goods have been received and the customer has decided to keep them.
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If you are not satisfied with the product, you can simply return it. The retailer will then automatically cancel the outstanding invoice with Klarna.
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You can view the payment information at any time on the Klarna website or in the Klarna app.
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To pay the invoice, go to "All orders" in the Klarna app , select the relevant order and follow the instructions under "Payment options".
The big advantage of Klarna purchase on account is that you only have to pay for the goods after they have been received and checked. This makes online shopping more convenient and secure for customers.
Pay immediately with Klarna
With this method, customers can pay for their orders immediately using their online banking details. The amount is debited directly from the customer's bank account. This payment method is secure and fast, as no credit card information is required.
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When checking out in the online store, select "Pay now" as the payment method.
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You then have three options to choose from:
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Direct debit: You enter your bank details and the amount is automatically debited from your account a few days later.
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Credit card: You enter your credit card details and the amount is automatically debited from your card.
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Instant bank transfer: You select your country and your bank, log in with your online banking details and the transfer is executed immediately.
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After entering the required data, the payment is initiated immediately.
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The retailer immediately receives a payment confirmation so that they can send the goods more quickly.
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You can view all your purchases and payments in the Klarna app.
The advantages of Sofortüberweisung are the convenience for individual purchases, as no registration with the retailer is required, and the option to pay without a credit card.
However, it should be noted that the consumer advice center in Hamburg classifies Sofortüberweisung as less secure than other payment methods, as account details are passed on to third parties. Purchase on account is often recommended as a safer alternative, where payment is only made after receipt of the goods.
Klarna installment purchase: Customers can pay for larger purchases in monthly installments with terms of 6 to 36 months. This option is particularly popular in Sweden and offers customers a flexible way to spread their spending. Merchants receive the full amount immediately, while Klarna assumes the credit risk.
Klarna installment purchase works as follows:
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During the payment process in the online store, you select "Pay in installments" or "Installment purchase" as the payment option.
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You can choose between fixed and flexible installments:
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With fixed installments, you divide the total amount into equal monthly installments, usually over 3, 6, 12, 24 or 36 months.
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With flexible installments, you decide how much you want to pay per month (minimum €6.95 or 1/24 of the total amount).
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After making your selection, follow the instructions to confirm the installment purchase.
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You will receive the first monthly invoice in the following month, usually in the middle of the month.
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You can pay your installments manually or automatically. With automatic payment, Klarna collects the amount on the 7th of the month.
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All your purchases are summarized on a monthly invoice.
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You can repay the outstanding amount in full at any time.
For purchases over €200 or if you are shopping with Klarna for the first time, you may need to conclude an installment contract.
Important notes:
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Always use the same e-mail address for your purchases to bundle all installment purchases in one account.
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For fixed installments, you must pay the agreed amount each month, otherwise the installments will be converted into flexible installments.
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Klarna carries out a credit check and can reject the installment purchase if your creditworthiness is insufficient.
Klarna installment purchase offers flexibility in online shopping by allowing purchases to be paid in installments and all purchases to be managed on a monthly statement.
Advantages of using Klarna
Increased customer satisfaction
Using Klarna in Smartstore can significantly increase customer satisfaction. Klarna offers flexible payment options such as purchase on account, immediate payment and installment purchase, giving customers more financial freedom and security. Customers can decide how and when they want to pay, which is particularly attractive for larger purchases. Klarna also assumes the fraud and financial risk so that merchants can process their orders faster and more securely. This combination of flexibility and security leads to an improved shopping experience and higher customer satisfaction.
Security
Using Klarna in Smartstore offers significant security benefits. Klarna assumes the fraud and financial risk, so merchants receive their money immediately, even if the customer pays later or in installments. Comprehensive fraud checks and state-of-the-art encryption technologies protect customer data and ensure secure transactions. Customers do not have to provide sensitive payment information in the store, which reduces the risk of data leaks. Customer trust is strengthened by Klarna, which leads to higher satisfaction and loyalty. In addition, Klarna offers excellent customer service, providing quick support in the event of problems.
Instant payment
Klarna offers significant advantages in the Smartstore through instant payment. When customers pay via Klarna, the merchant receives the money immediately, regardless of whether the customer pays in installments or later. This improves cash flow and reduces financial uncertainty.Klarna assumes the financial risk, which provides the merchant with financial security. In addition, Klarna allows customers to choose their preferred payment method, which improves the shopping experience and increases customer satisfaction. The instant payout and flexibility of payment options make Klarna an attractive solution for online merchants.
Settings and customization
Store owners can choose to capture payments automatically or manually. It is recommended to capture payments manually to ensure that orders are processed correctly before the payment is finalized.
Refunds and chargebacks
When using Klarna in Smartstore, merchants have the option to make refunds. Refunds must be made within 180 days of the original transaction. After that, refunds must be processed outside of Klarna. Chargebacks are managed by Klarna, with the service actively intervening in the process to mediate between customer and merchant and resolve the matter. This offers both customers and merchants additional security and reliability in payment processing.
Regions where Klarna is available
Klarna is available in several European countries, making it an attractive payment option for international merchants. The most important regions are Germany, Austria, Sweden, Denmark, Finland, the Netherlands and the UK. In Germany and Austria, purchase on account and installment purchase are particularly popular, while in Sweden all payment options are widely used. In Denmark and Finland, Klarna offers various payment methods that give customers more flexibility. In the Netherlands and the UK, Klarna is gaining popularity especially for instant payment. This wide availability makes Klarna an ideal solution for merchants operating in multiple European markets. Klarna guarantees a high level of security and customer satisfaction in all supported regions.
Increasing the conversion rate
Using Klarna can significantly increase the conversion rate of a smartstore store. Klarna offers flexible payment options such as instant payment, purchase on account and installment purchase, giving customers more freedom and convenience when paying. This flexibility can lead to customers completing their purchases more quickly, especially with higher amounts or budget constraints. The security and trust that Klarna offers makes customers feel more comfortable when shopping, which also increases the likelihood of completing a purchase. In addition, merchants benefit from Klarna's instant payout, which improves cash flow and creates financial stability.
Integration and technical support
The integration of Klarna into Smartstore is relatively simple and well documented. Should problems nevertheless arise, Smartstore offers extensive support and documentation. In addition, all plugins are included in the maintenance contract. Merchants can also contact Klarna's support team directly if they have any technical or contractual questions.
The key to an improved shopping experience and higher customer satisfaction
Using Klarna in conjunction with Smartstore offers numerous advantages for merchants and customers. With flexible payment options, increased security and instant payments, merchants can improve the shopping experience and increase customer satisfaction. With the right configuration and management, Klarna can be a valuable tool for the success of an online store.
If you have any further questions about Klarna's payment options or would like to make an appointment for a live demo, please do not hesitate to contact us. You can reach us via the contact form, by e-mail at info@smartstore.com or by phone from Monday to Friday between 10 a.m. and 4 p.m. at +4923153350.
Contact
E-mail: info@smartstore.com
Phone: +4923153350
SmartStore AG
Kaiserstraße 63-65
44135 Dortmund