Smartstore

Smart Order: Mobile orders without app compulsion

Smart Order: How Mobile Orders Are Revolutionizing Large Events - No App, No Queues

Whether at the thrilling soccer game in the stadium, at the captivating music festival, a lively city festival or a large trade fair – anyone who has ever attended such a major event knows the problem: long queues at entrances, food and drink stands, or return stations. Instead of enjoying the event, valuable time is lost in the crowds and critical moments are missed.

With Smart Order, this scenario is a thing of the past. The browser-based solution enables mobile orders without app download or registration – fast, intuitive, and convenient. The system is complemented by modern payment solutions like Tap-to-Pay, allowing visitors to pay contactlessly by card or mobile wallet. The integrated Smart Wallet additionally offers the ability to centrally manage, top up, or use credit as a voucher, strengthening customer loyalty. Smart mPOS ensures maximum flexibility on site: sales can be processed anywhere – at the seat, at mobile stands, or in the VIP area. The system is rounded off by a digital deposit management (Smart Deposit Return), which automatically records returns and seamlessly credits refunds. This creates a continuous, efficient event ecosystem that eliminates waiting times and elevates the visitor experience to a new level.

Easy Ordering – No App and No Obstacles


The core of the concept is its accessibility and user-friendliness. Visitors don't need a special app and don't have to register in advance, making entry into use particularly easy. Instead, it is enough to use a simple QR code or NFC tag. This can be conveniently positioned at various locations, such as at the seat, on the back of a chair, or on an admission ticket, ensuring seamless and intuitive interaction without creating additional barriers for the user.

  • Step 1: Visitors scan the QR code or hold their smartphone to the NFC tag
  • Step 2: The order menu automatically opens in the browser - no installation or login
  • Step 3: Menus can be customized according to group
  • Step 4: Food and drinks can be selected, paid for, and ordered
  • Step 5: The order is automatically transmitted to the nearest foodservice team
  • Step 6: Once the order is ready, a notification is sent to the customer
  • Step 7: The order is either delivered directly to the seat or available for pickup
  • Step 8: Registered users don’t need to take any further action; the amount is automatically charged to their wallet
  • Step 9: Unregistered users can pay during the ordering process or upon receiving their order

Payments are made quickly and securely using all standard methods: credit card, PayPal, Apple Pay, or Google Pay. For regular customers, the process can be further simplified by an optional user account, where payment and delivery details are permanently stored, allowing orders to be completed with just a few clicks. Additionally, a Smart Wallet offers an especially intelligent way to strengthen customer loyalty in the long term: users can conveniently top up credit, use it as a means of payment, or receive it as digital vouchers and rewards. At the same time, refunds or deposit credits can be directly booked into the wallet and used for future purchases. This seamlessly integrated payment system not only adds extra comfort but also increases the likelihood of repeat purchases and creates a stronger emotional bond between visitor and organizer. Unregistered users or guests can pay contactlessly by card or mobile wallet during the ordering process or upon receipt of the goods using the payment method offered.

Use Cases and Scenarios at a Glance

Smart Order is a versatile system that can be seamlessly adapted to a variety of event formats and industries. Thanks to its flexibility, a wide range of events can be efficiently implemented with this system, whether small private parties, large public festivals, or specialized trade conferences. Below are some concrete examples that illustrate how Smart Order is applied in practice and the added value it offers users. These examples show how the system can not only optimize processes but also help increase participant satisfaction and reduce organizational effort.

Sports Stadiums & Digital Convenience: Comfort Instead of Chaos


In a stadium, energy is palpable: Fans cheer, players celebrate, and chants echo through the stands. But amid this euphoria, familiar problems lurk: thirst, hunger, and the need for replenishment. There are long lines at concessions, empty aisles, and frustration at the beer stand. With digital convenience - especially mobile orders without an app requirement - chaos becomes an experience with comfort.

Mobile Ordering Without an App in Stadiums: Redefining Comfort, Efficiency, and the Fan Experience

1. Easy Access & Maximum Usability

  • Barrier-free Access Without App Installation - Not every fan – and certainly not the guests of the opposing team – wants to install a stadium or catering app in advance. A pure web ordering process lowers the entry hurdle and increases usage – without detours or data burdens.

  • Maximum Mobility for Fans - Fans don't have to leave their seats, struggle through crowds, or wait in long lines. A QR code is enough: scan, select, pay – done.

2. Efficient Processes & Timely Service

  • Meeting demand during peak times - Demand is especially high during breaks, at halftime, or in timeouts. Digital orders buffer these peaks and minimize wait times.

  • Logistical Flexibility - Caterers, pop-up stands, or mobile sales stations can be integrated without much installation effort. Any location with a network connection becomes part of the digital ordering network.

  • Comfortable Seat Delivery as a Premium Service - Besides classic pickup stations, direct delivery to the seat is also possible. Fans receive their orders without interrupting the game experience – a premium comfort with additional revenue potential.

3. Personalization & Revenue Increase

  • Intelligent Upselling & Personalization - During the ordering process, targeted add-ons ("With snack?", "Larger portion?") that match the game mood can be displayed to increase the average order value.

  • “One-Click Reorder” & Group Orders - Recurring favorite orders can be reordered with one click, or placed for multiple people simultaneously – ideal for families and fan groups.

  • Personalized Recommendations & Situational Offers - Depending on the course of the game or mood, dynamically appropriate offers can be played out, such as special actions after a goal or drink specials in extra time.

4. Extended Services & Fan Value

  • Pre-orders Before the Game - Fans can select their food and drinks before kick-off and pick them up at the desired time – peak periods during breaks are significantly relieved.

  • Integration of Fan Programs & Bonus Points - Loyalty programs or bonus points can be directly integrated into the ordering system, which strengthens customer loyalty in the long run.

  • Order-&-Collect Stations with Smart Pickup - Automated distribution stations dispense orders after QR code scanning – quickly, contactlessly, and without staff involvement.

  • Gamification & Fan Engagement - Via the order interface, fans can participate in surveys, sweepstakes, or interactive actions, intensifying the stadium experience.

  • Deposit as Added Value and Environmental Commitment - RFID-based packaging can be advantageous for both the organizer and the fans. The deposit paid in advance is directly credited to the wallet.
5. Transparency & Operational Excellence

  • Real-time Data & Control - Operators and caterers gain live insights into demand, sales trends, and replenishment needs. This makes it possible to detect bottlenecks early and dynamically control processes.

  • Integration of Merchandise & Add-on Offers - Besides food and drinks, fans can directly order merchandise, fan items, or future tickets – conveniently in the same ordering process.

  • Seamless Payment Options - Whether by credit card, wallet, or NFC wristband: integrating different payment methods speeds up transactions and increases acceptance.

Conclusion:
A digital ordering system without app installation transforms the stadium experience into a modern, user-focused service. Fans gain convenience, time savings, and personalized offers — while organizers boost sales, optimize operations, and enhance fan engagement.

Music Festivals & Open-Air Events: Digital Convenience at Your Fingertips


Amid the sound of bass drums, guitar riffs, and cheering crowds, there is an invisible thrill: the hunger and thirst reflex. But what if waiting times at sales stands are history? With digital convenience - mobile ordering, without app requirements - the festival grounds turn into a stage for enjoyment at the push of a button.

Mobile Orders with Wallet at Music Festivals & Open-Air Events: Rethinking Comfort, Efficiency, and Experience

1. Easy Access & Maximum Usability
  • No Download, Immediate Entry - Visitors don't have to download an app or register. The entire ordering process works immediately and intuitively via the smartphone browser – scan the QR code, order, pay.

  • Maximum Freedom of Movement - No one has to leave their place or travel long distances. The order works anywhere – on stage, in the tent, or on the meadow – directly via QR codes on stands, fences, or seats.

2. Comfortable and Secure Payment Experience

  • Contactless Payment with NFC Wristbands - Festival wristbands can be linked to a digital wallet, allowing orders to be paid quickly and securely contactlessly. At the end of the festival, the band is read, and the total amount is settled easily – without cash or individual transactions.

  • Offline Payment & Credit Function - If network coverage fluctuates, the wallet can be pre-loaded. Visitors can then pay anytime, even without a stable connection.

3. Efficiency Increase & Peak Load Management

  • Relieving Peak Times - Particularly during concert breaks or after big headliner appearances, the rush at the stands is enormous. Digital orders help steer these peaks and significantly reduce waiting times.

  • Flexible Locations & Enable Pop-ups - Every sales stand – whether a food truck, drink station, or pop-up – can be integrated into the system without extensive technical infrastructure. This facilitates temporary setups and spontaneous offers.

  • Smart Pickup Stations - Orders can be picked up centrally at collection stations with QR scanning. This reduces crowds at individual stands and makes the process more efficient.

4. Personalization & Revenue

  • Increase Upselling and Interaction in the Flow of Mood - During the order, targeted additional offers or actions can be displayed – such as "Plus side dish?", "Festival special deal?" or "2 for 1 during the encore".

  • Reorder with Just One Click - Favorite drinks or snacks can be ordered again with one click without restarting the process – ideal for long festival days.

  • Dynamic Offers in Real Time - Weather, time of day, or line-up can automatically trigger appropriate offers – like "Happy Hour before the headliner" or "Refreshment deal in hot weather". Spontaneous actions offer the opportunity to offer high stocks of a particular product.

  • Integration of Bonus Points and Loyalty Programs - Via the wallet, visitors can collect points and redeem them for discounts, merchandise, or exclusive offers – strengthening the bond with the festival.

5. Extended Services & Added Benefits

  • Pre-orders for Certain Time Slots - Visitors can plan orders in advance for a specific time – like right after the concert or during a setup break.

  • Group Orders (“Group Ordering”) - Multiple visitors can order and pay together via one device, significantly simplifying the process for groups of friends.

  • Integration of Merchandise and Additional Services - Besides food and drinks, fans can also book merchandise items, lockers, or VIP upgrades directly through the same system.

  • Interactive Fan Features & Gamification - While ordering, fans can participate in surveys, sweepstakes, or actions – becoming actively part of the festival experience.

6. Real-time Data & Process Optimization

  • Live Data for Control & Optimization - Organizers and caterers receive valuable insights into demand behavior, peak times, and product popularity. This enables dynamic adjustments in real-time – from staff allocation to logistics.

  • Integration of Sustainability Initiatives - Wallet and ordering systems can be linked with deposit and reusable systems, allowing returns and credits to be automated – efficiently and environmentally friendly.

Conclusion:

A mobile ordering system with an integrated wallet transforms the festival experience into a seamless, fast, and personalized process. Visitors benefit from maximum convenience, minimal waiting times, personalized offers, and interactive features, while organizers can simultaneously increase revenue, streamline operations, and offer innovative services.

Amusement Parks, Cinemas & Hotels: Service at the Point of Need


Imagine: You are in the amusement park, during the cinema break, or in your hotel room. You want something to eat, drink, or a little service - and immediately, without waiting and annoying detours. This is exactly where the advantage of an ordering system that works mobile and without app constraints comes into play: the service happens exactly where there is a need.

Digital Orders Without App Requirement in Amusement Parks, Cinemas & Hotels: Rethinking Comfort, Experience, and Efficiency

1. Easy Access & Low Entry Barrier
  • Direct Access in Moments of Need - Visitors, guests, or cinema-goers do not have to walk long distances or look for staff. They can access a digital order menu directly via their smartphone – at the table, in the seat, in the hotel room, or in the lounge.

  • Low Entry Barrier Without App Installation - An app does not need to be downloaded or installed. A QR code or web link is enough to order immediately – quickly, intuitively, and without technical hurdles.

2. Comfortable Service & On-demand Experience

  • Comfort & On-Demand Service - In the hotel: room service via web order without a phone call. In the cinema: order snacks and drinks with a click and pick them up at the box. In the amusement park: order ice cream, drinks, or souvenirs directly at the point of experience.

  • Relieving Peak Times - At peak times – like after the movie, during breaks, or when there is a high volume of visitors – the digital system prevents long queues and ensures more even occupancy.

  • “Order & Collect” Stations at Central Points - Instead of waiting in line at individual sales stands, visitors retrieve their order at central collection stations contactlessly via QR scan – efficiently, quickly, and conveniently.

  • Order Directly from Wait Areas or Attraction Lines - Guests can order from the queue and pick up their order at designated points or have it delivered there – without losing valuable time.

  • Comfortable Delivery to the Location - Whether seat, hotel room, or lounge – orders can be delivered directly there if desired. Thus, the service becomes part of the experience, not a disruption.

3. Efficient Planning & Time Management

  • Pre-orders for Defined Time Windows - Visitors can plan snacks or meals in advance – like after a show, between two attractions, or at a specific time in the hotel room.

  • Integration with Live Waiting Times for Attractions - By linking with real-time waiting time data, guests can optimally time their orders and improve their stay planning.

  • Relief of Peak Times Through Intelligent Control - Operators can introduce time-structured offers or discounts to steer order flows and avoid peak loads.

4. Personalization & Revenue Increase

  • Integration of Additional Services & Upgrades - During the ordering process, additional offers such as side dishes, premium products, gift wrapping, or VIP services can be offered.

  • Location-based Recommendations - Depending on the location, visitors receive suitable offers, such as nearby stands, souvenir shops, or dining options within walking distance.

  • Combining Order and Experience Offers - Visitors can book experience packages, fast-pass options, or shows directly with the order – efficiently and from one source.

  • “Family-Order” Function for Groups - Families or groups can place their orders collectively and pay together. This reduces effort and improves the user experience.

  • Gamification & Rewards - Recurring orders can be rewarded with bonus points, instant wins, or digital collections – a playful element that promotes use.

5. Integration of Technology & Payment Options

  • Linking with NFC Wristbands or Digital Park Cards - Payments can be contactless and automatically linked with admission tickets or wristbands. Visitors receive a total invoice at the end of the visit.

  • Offline Payment via Rechargeable Wallets - Credit can be loaded in advance and used on site without a stable internet connection – ideal for large sites or fluctuating network coverage.

  • Digital Deposit and Reusable Integration - Deposit amounts and returns can be automatically processed through the system, without paper receipts or additional trips.

6. Real-time Data & Process Optimization

  • Real-time Data and Control - Operators gain live insights into demand, hotspots, product popularity, and bottlenecks. As a result, personnel, replenishment, and offers can be dynamically managed.

  • Targeted Visitor Steering Through Data Analysis - Sales data can be linked with visitor flows and dwell times to strategically place offers and maximize sales.

Conclusion:

Digital ordering systems without mandatory app installation transform amusement parks, cinemas, and hotels into places of maximum comfort, experience, and service quality. Visitors benefit from shorter waiting times, personalized offers, smarter planning, and flexible payment options, while operators unlock new revenue potential, optimize processes, and gain valuable data for strategic decisions.

City Festival & Digital Convenience: Enjoyment Without Waiting


Amid the hustle and bustle of stands, stages, and promenading people, there is often an invisible enemy: the waiting line. When hungry visitors have to jostle, search, and endure endless waiting, it's not just the mood that suffers - but also the vendors' revenue. Digital convenience takes a new approach here: order mobile, without app requirements, and enjoy your city festival without waiting frustration.

Mobile Orders Without App Requirement at City Festivals: More Experience, Less Waiting

1. Easy Access & Low Entry Barrier
  • Low-threshold Access for All Visitors - No one wants to download an app or register before ordering. With a QR code at the stand or table, a simple scan is enough to immediately select and pay for food or drinks – without technical hurdles.

  • Ordering Directly from the Seat or Standing Place - Visitors do not have to leave their seat to access food or drinks. A QR code on benches, tables, or barriers is sufficient to order quickly and conveniently.

  • One-Click Reorder for Favorite Items - Recurring orders can be triggered with just one click – ideal for regulars or repeated pauses during multi-day city festivals.

  • Various Offers and a Single Payment - At city festivals, different vendors offer their products. With a split booking, the guest only has to pay once.
2. Efficient Processes & Peak Load Management

  • Relieving Temporal High Demand - Especially during peak times like rush hour, concert breaks, or program highlights, the classic checkout system quickly becomes overloaded. Digital orders distribute this load more evenly and significantly reduce waiting times.

  • Pre-orders for Specific Time Slots - Visitors can place their orders in advance and set a desired time window – such as shortly before a show or during a fireworks display, ensuring predictable processes and less stress.

  • Smart Pickup Stations & Pickup Points - Central distribution stations with QR scanning enable fast and contactless pickup. Visitors receive a notification as soon as their order is ready.

  • Integration of Live Information - During the order process, visitors can view information about wait times, available pickup points, or current offers – allowing them to plan their visit better.

  • RFID-based Packaging System - An efficient, RFID-based packaging system facilitates returns for the guest, thus increasing efficiency.
3. Flexibility for Vendors & Organizers

  • Flexible Locations & Mobile Sales Points - Vendors are no longer dependent on fixed registers or infrastructure. Pop-up stands, food trucks, or mobile bars can be easily integrated as long as there is an internet connection.

  • Real-time Data & Control - Organizers gain valuable insights into sales figures, demand peaks, and product trends. These data help to dynamically adjust personnel, replenishment, or special offers.

  • Dynamic Offers & Specials in Real Time - Organizers can strategically place time-limited promotions – e.g. "Happy Hour before the concert" or "2-for-1 deal during the break" – to control demand and increase sales.

  • Taking Advantage of Spontaneous Offers - Towards the end of the event, the opportunity to make use of spontaneous offers arises. This way, especially perishable goods that remain can be offered.
4. Personalization & Revenue Increase

  • Upselling & Add-on Offers in the Flow - During the order process, additional options such as side dishes, larger portions, or drink combinations can be displayed. This creates cross-selling and upselling moments exactly when the guest is open to them.

  • Integrate Merchandise & Additional Services - Besides food and drinks, visitors can directly purchase merchandise, event vouchers, or tickets for upcoming events – without separate platforms or payment transactions.

  • Bonus Programs & Loyalty Actions - Visitors can collect points and redeem them for discounts, free items, or exclusive offers – which increases the use of the system and the connection to the event.

5. Improved Visitor Friendliness & Group Functions

  • “Group Ordering” – Group Orders for Groups - Families or groups of friends can order and pay together. This reduces the effort and ensures a smoother experience, especially for larger groups.

  • Advance Information & Event Linking - When ordering, visitors can be informed about suitable offers to program points, such as "Drink special during the fireworks" or "Snack package at concert start".

  • Interactive Features & Gamification - Sweepstakes, votes, or challenges ("Order 3x and get a free drink") can be directly integrated into the order process – playfully strengthening user engagement.

6. Sustainability & Modern Event Organization

  • Integration of Deposit and Reusable Systems - Returns and credits can be automatically processed through the system, without paper receipt or additional trips – a win for sustainability and visitor comfort.

  • Digital Communication & Push Services - Visitors can also receive current program changes, safety information, or exclusive offers via the ordering system – in real-time and without additional app.

Conclusion:

A digital ordering system without mandatory app installation transforms a city festival into a modern, user-friendly, and data-driven experience. Visitors benefit from short waiting times, flexible ordering options, personalized offers, and engaging interactive features, while organizers increase revenue potential, streamline operations, and gain valuable insights for future events.

Trade Fairs & Digital Convenience: Service Exactly Where the Need Arises


Trade fairs are places of encounter, exchange, and enjoyment. Between exhibition halls, presentation areas, and networking zones there is always a practical need: coffee, snacks, drinks, or small extras. But visitors often stand in lines for minutes – losing time, patience, and energy. With a digital ordering system that works mobile and without app constraints, this service is directly integrated into the user experience – at the push of a button, without detour.

Mobile Orders Without App Requirement at Trade Fairs: Redefining Comfort, Efficiency, and Service

1. Easy Access & Low Entry Barrier
  • Minimal Entry Effort for Users - Participants do not have to download an app or register. A QR code or web link is enough to immediately access the digital ordering system – quickly, intuitively, and without technical hurdles.

  • Service Exactly Where It Is Needed - Visitors can order directly from where they are: at the exhibition stand, in the conference room, in the networking lounge, or in the lecture area – without interrupting their conversations or appointments.

2. Efficient Processes & Peak Load Management

  • High Visitor Frequency & Relieve Peaks - During peak times like lunch phases or lecture changes, high demand peaks occur. Digital orders distribute these more evenly and reduce queues.

  • “Order & Collect” Stations for Quick Pickup - Orders can be picked up contactlessly at centrally located pickup points. Visitors are informed by notification as soon as their order is ready.

  • Pre-orders for Defined Time Slots - Participants can already plan food or drinks in advance for specific times (e.g., between two appointments). This makes trade fair visits better structured and breaks less stressful.

  • Orders Directly from Stands or Meeting Rooms - Exhibitors and visitors can order food or drinks without having to leave the stand or conference room – especially valuable during long appointments or business meetings.

3. Extended Comfort & Service Functions

  • Table Reservation Together with Food Order - Visitors can not only pre-order meals but also reserve a table for a specific time and with the desired number of people. This provides planning security for business meetings, networking lunches, or group visits.

  • Group Orders for Teams or Meetings - Multiple people can order and pay together – ideal for company visits, team meetings, or customer appointments.

  • Reordering at the Click of a Button - Items in high demand, such as coffee or snacks, can be reordered with just one click – especially practical for multi-day fairs or regular breaks.

  • Automated Delivery via Service Robots - Autonomous delivery robots bring orders directly to the exhibition stand, lounges, or meeting rooms – independent of peak hours and with minimal personnel deployment.

4. Personalization & Revenue Increase

  • Intelligent Upselling & Context-based Offers - During the ordering process, additional services such as snacks, combo offers, or merchandise can be specifically offered – tailored to the user profile or time of day.

  • Location-based Recommendations - The system recognizes visitors' positions and displays nearby offers, such as "coffee offer in Hall 3" or "business lunch 20 m away".

  • Integration of Merchandise & Ancillary Products - Visitors can order promotional materials, product samples, or souvenirs along with food and beverages.

5. Networking & Visitor Interaction

  • Integration with Digital Badges or NFC Badges - Orders can be directly linked to a visitor or exhibitor badge. Payment and billing are done automatically and conveniently.

  • Networking Features and Business Functions - During the ordering process, visitors can schedule meetings, exchange contact details, or rate events – making the ordering system part of the trade fair experience.

  • Feedback Integration in the Ordering Process - Participants can directly provide feedback on quality, offering, or service, providing valuable data for organizers.

  • Transferring the Order - Orders can be transferred from one person to another using a QR code. Thus, the organizer can, for example, book the ordered goods of its visitors onto a collection account of its company.
6. Real-time Data & Process Optimization

  • Transparent Real-time Control - Organizers and caterers gain live insights into demand, hotspots, bottlenecks, or product popularity. This allows for dynamic management of staff planning, replenishment, and offerings.

  • Dynamic Offers & Actions in Real Time - Time-limited campaigns ("Lunch Special", "Happy Hour") can be spontaneously launched to direct demand or generate additional sales.

  • Personalized Recommendations Based on Interests - Depending on the visitor profile, suitable offers can be specifically displayed – such as vegetarian options or industry-specific products.

7. Future-oriented Trade Fair Experiences

  • Ordering and Delivery of Giveaways & Promotions - Visitors can have product samples or promotional materials delivered directly to their location without having to transport them themselves.

  • Integration of Ticket and Workshop Bookings - Sessions, product demos, or events can also be booked via the ordering system – all on one platform.

Conclusion:

A digital ordering system without mandatory app installation makes trade fairs more comfortable, efficient, and experience-oriented for both visitors and exhibitors. Visitors benefit from scheduled orders, personalized offers, short distances, table reservations, and innovative services such as robot deliveries or group orders. Organizers, in turn, gain valuable real-time data, new revenue opportunities, and better control over visitor flow - creating a trade fair experience that is modern, digital, and future-ready.

Catering for Schools, Universities, Retirement Homes & Company Canteens: Everyday Comfort


In facilities such as schools, universities, retirement homes, or company canteens, catering is more than just food - it is part of the daily rhythm of life. And this is where efficiency, user-friendliness, and comfort count. Let's imagine if everyone could order their meal or drink directly where they currently are - without waiting and without additional apps. A system for mobile orders without app constraints makes exactly that possible.

Mobile Orders Without App Requirement at Universities & Colleges: Rethinking Efficiency, Comfort, and Everyday Relief

    1. Easy Access & Low Entry Barrier
    • Low Entry Barrier for All Users - Not everyone wants or can install additional apps. A QR code or web link is enough to order immediately – without registration or technical hurdles.

    • Service Exactly Where There Is a Need - Students, professors, or staff can order directly from where they are – in the lecture hall, in the library, in the common room, or outside on campus or in the dormitory.

    • Flexible Integration & Low Infrastructure Requirements - Even locations without extensive technology – such as snack machines, smaller cafeterias, or pop-up offers – can be easily integrated via QR codes or tablet terminals.

    2. Efficient Processes & Time Savings

    • Reducing Queues & Peak Times - Especially during breaks, lunchtimes, or room changes, high influx peaks occur. Digital orders relieve these phases and significantly reduce waiting times.

    • Pre-ordering for Breaks or After Classes - Students can order meals or drinks already before a lecture for a specific time and pick them up directly – making the most of break time.

    • “Order & Pick-Up” Stations on Campus - Central pick-up stations in high-traffic areas (library, canteen, faculty buildings) enable fast, contactless pick-up without long distances.

    • Ordering and Delivery Directly in Study and Work Areas - Food or drinks can be delivered directly to group rooms, study zones, or lounges – ideal for long project phases or exam periods.

    3. Individual Services & Planning Security

    • Reserving Seats in Canteens or Cafeterias - Alongside the food order, students can also reserve seats for a specific time – especially helpful during large influxes or for groups.

    • Group Orders for Study Groups or Seminars - Multiple people can order and pay together, simplifying the organization of study breaks or team meetings.

    • Reorder with Just One Click - Favorite dishes or frequently ordered items can be reordered with one click – ideal for regular users.

    4. Personalization & Additional Functions

    • Intelligent Additional Business & Upselling - During the order process, add-on offers such as side dishes, desserts, or drink extras can be displayed – tailored to the user profile or previous orders.

    • Adjustment to Dietary Preferences and Allergies - Users can store individual preferences (vegan, halal, gluten-free, etc.) so that automatically suitable dishes are suggested.

    • Personalized Recommendations Based on Timetable or Location - The system can suggest suitable meal times and offers based on course times or location – e.g., "Lunch before the lecture at 1 p.m.”

    • Integration of Discounts and Bonus Programs - Discounts can be automatically applied and loyalty points collected via the student ID card or a wallet (“Every 10th meal free”).

    5. Intelligent Payment and Access Systems

    • Integration with Campus Cards or NFC Student IDs - Payments can be made directly and contactlessly via existing student IDs or campus cards – without separate payment methods.

    • Wallet and Credit Function - Students can pre-load credit and pay without additional steps – even during temporary network problems. Parents have the option to deposit amounts directly into the student's wallet.

    • Sustainable Processes Through Deposit and Reusable Systems - Returns of reusable packaging or cups can be digitally processed and automatically credited.

    6. Expanded Campus Services & Value-added Functions

    • Integration of Campus Services - Other services can be booked through the same system – e.g., group rooms, printing times, or study materials.

    • Combination with Campus Events and Offers - Food offers can be linked with events or workshops (“Lunch + Lecture Package”) – creating additional incentives to participate.

    • Feedback and Rating Functions - Users can provide direct feedback on quality or offering during the order process. Operators thereby receive valuable insights for optimization.

    7. Transparency & Process Optimization

    • Transparency & Control Through Data - Operators gain real-time insights into order times, popular dishes, or bottlenecks. This data can be used for process optimization, personnel planning, or offer development.

    • Data-based Capacity Planning - Based on ordering behavior, peak times can be predicted and resources provided accordingly.

    Conclusion:
    A digital ordering system without mandatory app installation fundamentally modernizes campus catering. Students, faculty, and staff benefit from shorter waiting times, personalized offers, flexible payment options, scheduled meal times, and seamless integration into their study or work routine. At the same time, operators gain valuable data, higher efficiency, and new revenue opportunities - turning the campus into an intelligent, connected service ecosystem.

    The Smartstore Wallet is the ultimate wallet as a credit balance account

    A Smart Wallet integrates a virtual wallet directly into the online shop, allowing customers to load credit and use it for purchases. This significantly simplifies and speeds up the payment process, reducing cart abandonment and making refunds quicker and easier. Retailers can also use credit specifically as vouchers, bonus promotions, or gifts, thereby sustainably strengthening customer loyalty. In addition to classic payments, a Smart Wallet is also suitable for eTickets, loyalty programs, or digital customer cards. Central functions include managing credit, displaying it in the customer account, optional loading by customers, and partial or full payments from the available amount. Fees and currencies can be flexibly configured. Especially in connection with mobile orders, a Smart Wallet is of great importance: users expect fast, seamless, and secure payment processing without repeated data entry on smartphones and tablets – a crucial factor for conversion rates and customer satisfaction. Since wallet solutions can be regulatory relevant, merchants should check legal requirements like the Payment Services Supervision Act (ZAG) to avoid warnings or fines.

    Bonus Feature: Smart Deposit Return

    A frequently underestimated component of large events is deposit management (Smart Deposit Return), especially when handling high volumes of beverage containers. By integrating it into a Smart Order solution, this process can be significantly simplified and fully digitized. The deposit amount is automatically assigned to the user’s account with each order and recorded digitally upon return. It can then be credited, paid out in cash, or—as an incentive for repeat purchases—applied directly as a discount on the next order. This automated process reduces waiting times, avoids long lines at return points, and ensures a seamless user experience throughout the event. In this way, a typically complex logistical workflow is efficiently integrated into the digital ordering system, simplifying operations and sustainably enhancing customer satisfaction.

    The mPOS Process in the Event Concept

    A Smart mPOS-System extends the digital ordering process (QR code → order → pickup or delivery) and creates more flexibility in operational workflow. Especially at mobile sales points like snack wagons, pop-up stands, or merchandise points, it allows orders to be taken directly on site, payments to be processed contactlessly, and transactions to be transferred to a central backend in real time. Even with unstable network connections, Smart mPOS remains operational, as sales can be locally buffered and later synchronized. Additionally, it can serve as a self-checkout terminal, where visitors can order and pay independently – reducing wait times and conserving personnel resources. Spontaneous additional purchases can also be seamlessly integrated, such as when customers make additional purchases after a Smart Order order. All transactions converge centrally, creating a consistent, efficient sales process that significantly improves both the customer experience and operational agility.

    Smart Order & Tap-to-Pay: This Is How Events Become Real Service Experiences

    Another important component of a modern event ecosystem is a smooth, fast, and contactless payment process. This is precisely where the integration of Softpay.io Tap-to-Pay in combination with Sunmi cash registers and Smart Order comes in. Softpay.io transforms any Android device – whether a smartphone, tablet, or mobile cash register system – into a fully functional NFC payment terminal. Thus, visitors can pay for their orders directly contactlessly with a card or mobile wallet, without the need for additional hardware such as classic card terminals. For operators, this means maximum flexibility: sales can be processed wherever an employee is deployed with a Sunmi device - at the seat, at mobile sales stands, or in the VIP area.

    Combined with Smart Order, this creates a continuous process: visitors order via QR code or NFC tag from the seat, pay contactlessly via Tap-to-Pay, and receive their order through delivery or pickup. Spontaneous purchases at mobile sales points can also be seamlessly integrated with mPOS devices and Softpay.io into the same workflow. All transactions are centrally processed in Smartstore, allowing for uniform billing, consistent data retention, and easy management. In this way, a holistic ordering and payment system emerges that eliminates waiting times, optimizes processes, and significantly increases both comfort and revenue potential.

    Smart POS with Sunmi: Business with the Smart Checkout System

    Discover now our comprehensive hardware offering, optimally tailored to the requirements of Smart Order. All the processes described in the blog post – from contactless orders and Tap-to-Pay payments to Smart mPOS, deposit management, and Smart Wallet – can be implemented immediately and without additional adjustments with the cash register systems of our partner Sunmi. The powerful terminals based on Android or Microsoft are already fully integrated into Smartstore and allow direct processing of orders, payments, and process data – stationary, mobile, or in self-checkout. In addition, the SoftPOS technology allows flexible payment processing directly via mobile devices. Of course, cash register systems from other manufacturers can also be seamlessly implemented and operated if desired. This creates a continuous, future-proof ecosystem that perfectly supports the Smart Order process technically and can be flexibly adapted to individual requirements.

    Conclusion: Future-ready Events Need Smart Solutions

    Smart Order solves a central problem of modern large events: waiting. The solution creates added value on all levels – for visitors, because they save time and gain comfort; for organizers, because they optimize processes, increase revenue, and enable new business models. A 360-degree payment approach and Smart Order over a central Wallet enable a seamless linking of various revenue streams – from public catering to merchandising and parking management to visitor wardrobe. This creates a continuous, media-break-free user experience that significantly increases both operational efficiency and customer satisfaction. From sporting arenas to festivals, cinemas, hotels to deposit returns: Smartstore's browser-based solution combines digital efficiency with physical experience. The result is a service that not only meets but exceeds expectations – and is a decisive step towards a new event generation.

    In short: Smart Order makes events smarter, faster, and more profitable - ensuring that visitors don't miss a second of their experience.

    Do you have questions about this topic? Or would you like to send us your feedback? You can reach us via the Contact Form, by email at info@smartstore.com or by phone from Monday to Friday between 10 am and 4 pm at +4923153350.

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