Smartstore Order Management System: Automate your operations for maximum efficiency
Tuesday, April 18, 2023

Smartstore Order Management System: Automate your operations for maximum efficiency

In today's highly competitive business world, it's essential for companies to have an efficient and effective online management system that can handle various tasks and streamline business operations. Smartstore Order Management System (SOMS) is a comprehensive and intuitive platform that enables businesses to manage their online presence with ease.

What is an Order Management System?

An Order Management System (OMS) is software that is typically used by companies to manage the entire order fulfillment process. This includes order taking, warehouse management, order planning and monitoring, as well as order processing and shipping. An OMS is a centralized platform for businesses to manage their orders. It can be integrated with other systems such as e-commerce platforms, inventory management systems, or shipping service providers to ensure a seamless flow of the entire order process.

The functions of a typical OMS include:

  • Order intake and management
  • Inventory management
  • Order planning and tracking
  • Order processing and shipping
  • Returns management and refunds
  • Customer communication and support

An OMS can help companies improve the efficiency and accuracy of order fulfillment, optimize inventory levels, and increase the satisfaction of their customers. It can also be a tool for the automation of manual processes, saving time and resources and reducing the risk of human error.

Unlock your Business's full online potential with Smartstore Order Management System

Multichannel sales are becoming increasingly popular as it allows online retailers to offer their products on different platforms such as Amazon, eBay or their own online store. However, it can be a challenge to keep track of all orders and processes efficiently. This is where the Smartstore Order Management (SOMS) comes in - an all-in-one tool for multichannel order processing.

SOMS is an all-in-one solution designed to simplify and automate online business operations. It is a cloud-based platform that offers various tools and features to help businesses manage their online stores, track inventory, process orders, and handle customer data. SOMS also provides a user-friendly interface that is easy to navigate.

Features and Benefits of Smartstore Order Management System (SOMS)

  • Inventory Management:
    An efficient inventory management system that enables businesses to track their stock levels, set reorder points, and receive alerts when inventory levels are running low.

  • Order Processing:
    With SOMS, businesses can easily process orders, track payments, and handle shipping and delivery. Handle your shipping processes in SOMS. Create your shipping labels and transfer tracking information to your store, marketplace and customers. You can also connect external shipping service providers or dropshipping providers.

  • Customer Management:
    A centralized customer management system enables businesses to store customer data, including contact information, purchase history, and order details. This information can be used to analyze customer behavior and provide better services.

  • Marketing Tools:
    SOMS offers various marketing tools such as email campaigns, social media integrations, and SEO tools to help businesses improve their online presence and increase sales.

  • Reporting and Analytics:
    SOMS provides detailed reporting and analytics features that enable businesses to analyze their sales data, track customer behavior, and identify trends. This information can be used to make informed decisions and improve business performance.

  • Customer communication:
    Another useful feature of SOMS is automated customer communication. You can automate all customer communication - from status emails, tracking info, payment info to rating requests. In addition, customers can download digital files such as invoices or instructions via a customer portal.

  • Dunning:
    With SOMS, you can also create order documents automatically or manually with your own layout. The tool also offers automatic inventory reconciliation to avoid overbuying. Send dunning notices and payment reminders with various automations. A complete dunning system can be used via partner connection.

Smartstore Order Management System (SOMS) is an all-in-one solution that provides businesses with the tools and features they need to manage their online operations efficiently. It enables easy networking with partners, sharing of product information and fulfillment of customer requests. SOMS is especially useful for companies with multiple brands, locations, stores, and warehouses, helping to streamline fulfillment processes and create end-to-end cross-channel experiences. With its user-friendly interface, robust security features, and comprehensive functionalities, SOMS is an excellent choice for businesses looking to improve their online presence, increase sales, and grow their businesses.

Do you have questions about the "Smartstore Order Management System"? Or would you like to send us your feedback? Then you can reach us via the Contact form, by e-mail to or by phone from Monday to Friday between 10 a.m. and 4 p.m. at +49 231 5335 0.

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