Photo: https://unsplash.com/de/fotos/7Wmp7CENiSA
How digital and intelligent can vending machines be?
With the innovative software from Automatenland and Smartstore, vending machines have developed into a revolutionary and intelligent shopping option. Whether snacks, drinks, food or other everyday products - vending machines offer a wide selection for every taste. Thanks to the user-friendly operation, the desired products can be selected, ejected and paid for in a matter of seconds.
The advantages of smart technologies
Vending machines offer an innovative and intelligent way of shopping with many advantages for the customer. They enable a convenient shopping experience and save valuable time. They owe their new smart intelligence to the use of modern software such as Smartstore. Smartstore changes the use of vending machines from the customer's perspective by making the vending machine's world of offers available on the customer's cell phone.
The importance of customer centricity at vending machines
Today, it is more important than ever to actively manage customer centricity and take into account the different interests and perspectives. The customer journey begins with the account and should be primarily focused on a mobile-first strategy, encompassing both overall customer centricity and the touchpoints at the point of sale.
The intelligent salesroom of the future
The smart salesroom of the future is a world without opening hours, where everyone can shop for themselves with a clear conscience, easily and conveniently, and is delighted by the smart way of shopping! What else can you expect from a smart salesroom? Of course, that it is open around the clock, 365 days a year, without staff on site. Customers simply select their desired products using a touchscreen or their own cell phone and order and pay contactlessly. They also enjoy the same online benefits that successful online giants Amazon, Zalando and more and more digitalized retailers are using to attract customers: digital credit, voucher campaigns, benefits and exclusive offers.
Smart tools for your new smart vending
All tools are included in Smartstore Smart Vending out-of-the-box,
i.e. directly with a click,
Product management
Stock management: automate your vending process
Graduated prices: grant a special price from 2, 4 or 5 units, for example
Promotional prices: set a happy hour from 5 p.m. on Saturday? No problem, as easy as in Excel
Price on request: an interesting option for the special product
Price proposal: respond to your customer's price
Product videos: show mobile videos directly on the customer's cell phone. No additional software required!
Cross-selling: suggest interesting products during mobile shopping
Checkout selling: suggest interesting additional products shortly before payment
Multi-shop operation: offer different target groups their own smart vending order page
Group products: combine popular items into a theme world
Product bundles: bundle several vending machine items into a single customer order item
Payment interfaces
Amazon Pay
unzer
PAYONE
PayPal
and another 100 providers.
Taxes
VAT calculation by country or region, display of prices incl. or excl. VAT depending on country/region, show/hide options for taxes (shopping cart, lists, etc.) and thousands of other features and workflows.
Vending with smart self-service
Smart technologies for enthusiastic customers and management
From coffee to champagne, from sandwiches to gourmet meals, from dog cookies to blister plasters, from cuckoo clocks to spirits, from condoms to fan merchandise - everything is possible. Whether for the curious, organic shoppers, dog lovers, the forgetful, spontaneous shoppers, travelers, students, gourmets and price shoppers, for late risers and early birds.
Smart vending is also an innovative solution for catering at the workplace and beyond. Or as an intelligent filling station - these are the MEGAtrends and success factors for the future of self-service.
Inventory always in view
The innovative IoT and telemetry solution as a management system and link between vending machines and operators enables precise monitoring and management of the vending machines. With Smart IoT, all vending machines at one or more locations are networked with each other, so that an overview of the inventory is displayed on the smartphone, which item is sold out when and when the next repair is due.
Grab & Go: Shopping with your smartphone made easy!
Customers can conveniently put together their purchases using their smartphone at the vending machine or at all terminals in the room. All products from all vending machines are displayed centrally like an online store. No matter which product is placed in the shopping cart, it can then be paid for directly in the store at the order terminal. Once payment has been made, all the products in the shopping cart from the respective vending machine are displayed. Login or registration is not required, but is possible.
Smart MDM & Smart CRM
With Smartstore, you can manage all your digital master data in a single application. You increase the efficiency of your business processes by managing all company data in a central repository and synchronizing it with your ERP or merchandise management system as required.
Smartstore's CRM module helps to collect all customer data in one place. This includes profile unification, customer data modelling, real-time personalization and automation. Once you have all customer data in one place, you can easily perform data personalization, data segmentation and marketing automation.
Summary
Smartstore is able to solve all of the above tasks without having to rely on different systems.
This reduces the maintenance effort and the associated costs. The learning curve is completed as quickly as possible, the scaling of previously isolated individual systems to an efficiently connected overall structure with a focused contact to the customer is only possible with Smartstore and opens up new business opportunities for you.
Smartstore 5 is the fastest cross-platform open source composable commerce platform in the ASP.NET world and is ready for the cloud out of the box. It was developed with the open, cross-platform web framework Microsoft ASP.NET Core 7 and consistent refactoring of the code.
Entrepreneurs can accelerate their growth with Smartstore in the cloud and benefit from customized solutions. Consistent customer data is crucial for a personalized approach, interaction and support. Ambitious entrepreneurs are increasingly turning to CRM (Customer Relationship Management) to break down data silos and generate added value for customers and business partners. Targeted campaigns increase reach and enable effective collaboration.
Our partnerships
Our partnerships in the field of e-commerce are broadly diversified in order to always be able to offer the best services. These include AWS, Microsoft, Google, Trusted Shops, PayPal, Diebold Nixdorf, Pyramid Computer, ebay, amazonPay, Klarna, Bluecode, UNZER, Santander, ratenkauf by easyCredit, PAYONE (more than 100 payment providers) UPS, DHL, VCE-Logistik, and many more.
Do you have further questions about the digital transformation of your vending business? Give us a call, send us an e-mail or use our contact form. Our Smartstore team will be happy to help you personally!
Please contact us:
E-mail: info@smartstore.com
Phone: +4923153350
SmartStore AG
Kaiserstrasse 63-65
44135 Dortmund